At Cassian Journeys, we provide travel-related services, digital products, and physical travel essentials. This Shipping Policy outlines our shipping processes, delivery times, and associated costs.
1. Order Processing Time
- Digital Products & Travel Services:
- E-tickets, travel itineraries, and digital documents will be delivered via email within 24-48 hours of purchase.
- Physical Products (e.g., travel accessories, guides, or merchandise):
- Orders are processed within 2-5 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer multiple shipping options depending on the delivery location:
- Standard Shipping (5-10 business days)
- Expedited Shipping (2-5 business days)
- International Shipping (10-20 business days, depending on destination and customs clearance)
📍 Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather delays, customs processing, or carrier issues.
3. Shipping Costs
- Shipping charges are calculated at checkout based on the destination, shipping method, and product weight.
- Free shipping may be available for select orders over a certain purchase amount (as specified on our website).
- International shipments may be subject to customs duties or import taxes, which are the responsibility of the customer.
4. Tracking Information
- Once your order has shipped, you will receive a confirmation email with tracking details (if applicable).
- If you do not receive tracking information within the expected processing time, please contact us.
5. Lost, Delayed, or Damaged Shipments
- Lost Packages: If your package is lost in transit, please notify us, and we will work with the shipping provider to resolve the issue.
- Delayed Shipments: Delays may occur due to customs or carrier issues, and we appreciate your patience.
- Damaged Items: If you receive a damaged product, please contact us within 48 hours of delivery with photos of the damage for a replacement or refund.
6. Incorrect Shipping Information
- Customers are responsible for providing the correct shipping address at checkout.
- If an incorrect address is provided and the package is returned, the customer may need to pay additional shipping fees for reshipment.