At Cassian Journeys, we strive to provide exceptional travel services tailored to your needs. We understand that plans may change, and we have outlined our Return and Refund Policy below to ensure transparency regarding cancellations and refunds.
1. Cancellation and Refund Eligibility
Refund eligibility depends on the type of booking made through Cassian Journeys:
A. Travel Packages & Tours
- Cancellations made 30 days or more before departure: Eligible for a full refund minus non-refundable service fees.
- Cancellations made 15-29 days before departure: Eligible for a partial refund (percentage based on service provider policies).
- Cancellations made less than 15 days before departure: Non-refundable, unless specified otherwise by the service provider.
B. Accommodation Bookings
- Refunds depend on the cancellation policy of the hotel or lodging provider. Some accommodations may be fully refundable if canceled within a specified timeframe.
C. Flight Bookings
- Refunds for flight bookings are subject to the airline’s cancellation policy. Non-refundable tickets cannot be refunded but may be eligible for credit toward future travel.
D. Custom Travel Itineraries & Consultation Services
- Once a customized itinerary or consultation service is provided, it is non-refundable due to the personalized nature of the service.
2. Refund Processing
- Approved refunds will be processed within 7-14 business days to the original payment method.
- Any applicable transaction or service fees are non-refundable.
3. Modifications & Rescheduling
- If you need to modify your booking, we will work with service providers to accommodate changes, subject to availability and potential additional costs.
- Rescheduling may be allowed based on provider policies and must be requested at least 10 days before the travel date.
4. No-Show & Unused Services
- No refunds will be issued for no-shows or unused portions of travel services, including missed flights, accommodations, or activities.
6. How to Request a Refund
To request a refund, please contact us with the following details:
- Booking reference number
- Full name and contact details
- Reason for cancellation or refund request
7. Changes to This Policy
Cassian Journeys reserves the right to modify this policy at any time. Any updates will be posted on our website with an updated effective date.